FREQUENTLY ASKED QUESTIONS
Table of Contents
1. What forms of payment do you accept?
2. Do I have to register with your website to make a purchase?
5. How can I change or alter my order?
6. Will I receive confirmation of my order?
7. How can I check the status of my order?
8. When will my credit card be charged?
10. Do you offer Gift Certificates?
11. Do you charge a sales tax?
12. Do you ship internationally?
13. What information do you collect & what is it used for?
14. What if my Billing Address and Ship To Address are different?
15. Do you have special offers and discounts?
16. If I want a Live Show Quality Model, will you hand pick one for me?
17. Can I order an item that is out-of-stock or not yet released?
18. What other Special Services to you offer?
Q. What forms of payment do you accept?
A. The Perfect Pony currently accepts all Major Credit Cards, Paypal Payments, Personal Checks and Money Orders.
Paying with a credit card is safe & easy using Paypal's Credit Card Processing Service (you do not need a Paypal account to use your credit card). All personal and payment information transmitted through our secure website is encrypted utilizing state-of-the-art 128-bit SSL security. Orders paid by credit card will be shipped next day according to our shipping policy.
Paying through Paypal is also fast & easy and is perfectly safe. By using Paypal, you can pay with a credit card, debit card, e-check or have it taken directly out of your bank account or Paypal funds. Orders paid with Paypal will be shipped next day according to our shipping policy. If you don’t currently have a Paypal account, click here. It’s quick & easy to sign up!
Paying with a money order is also easy. Once you submit your order, just drop a money order in the mail. Payment must be received within 7 days of placing the order or items will be returned to stock. Once we receive your payment, your order will be shipped next day according to our shipping policy.
Paying with a personal check is also accepted; however, your check must clear the bank before your order will ship, which could take up to 2-weeks in addition to shipping time. Once you submit your order, just drop a check in the mail. Payment must be received within 7 days of placing the order or items will be returned to stock. Once we receive your check, it will be deposited in the bank. After it clears the bank, your order will be shipped next day according to our shipping policy.
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Q. Do I have to register with your website to make a purchase?
A. No, you do not have to register with us to make a purchase unless you are making a special purchase such as Layaway or participating in our Customer Reward Programs. However, by registering with our website, you have access to your order history and tracking. You can update your account information and make payments on layaways. We do not use your personal information for anything other than to process your orders with us. Please review our Privacy Policy for more information.
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Q. Is there a minimum order?
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Q. How do I place an order?
A. You can place an order using our secure online order form, by email, phone, mail or fax.
To place an order using our online order form: Just add items to your cart and then when you are finished shopping, use our secure checkout feature, at which time you can choose your payment method. Your order will be sent directly to us so we can begin filling your order. Once we receive your order, we will send you a confirmation by email. Shipping time will be determined by your payment type and shipping method you select. Please note that if you place an order using Layaway, Gift Certificates, or Customer Rewards you may need to process your order using special instructions. Visit our Special Services or Customer Reward pages for details.
To place an order by email: If you choose not to use our secure online order form, you can send us an email to orders@theperfectpony.net indicating what items you want to order and your desired payment method. Once we receive your order we will send you a confirmation, which will include shipping charges, if applicable.
To place an order by phone: Call (503)689-4491 (8am-5pm) or (503)879-5710 (5pm-9pm). Once we receive your order we will send you a confirmation, which will include shipping charges, if applicable. Payment must be received within 7 days of placing an order.
To place an order by mail: Please print the Printable Order Form and send your order along with a check or money order to The Perfect Pony ? 28100 McPherson Rd. ? Grand Ronde, OR ? 97347. Please call or email for shipping charges, if applicable. Also, before sending your order by mail, please call ahead so we can set aside your order to ensure availability.
To place an order by fax: Please print a Printable Order Form and fax it to (503)879-6727 (8am-4pm – Mon-Fri only). Please call (503)689-4491 to let us know a fax is coming. Once we receive your order we will send you a confirmation, which will include shipping charges, if applicable. Payment must be received within 7 days of placing an order.
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Q. How can I change or alter my order?
A. If you need to change, alter or cancel your order, please call us at (503)689-4491. If your order has already been shipped, please wait for it to arrive and then review our Return Policy for return instructions.
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Q. Will I receive confirmation of my order?
A. Yes. Depending on your chosen payment method, you will receive an email confirming your order either from The Perfect Pony or from Paypal. We will also send you an email as soon as your order ships. If you do not receive an email from us, please email us or call to make sure we received your order. Please make sure that you keep your account information updated so that there is no delay in getting your order to you. You can review and update your information by logging into the website and visiting the account history page.
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Q. How can I check the status of my order?
A. We will provide you with a tracking number to check the status of your order if one is available. Please keep in mind that a tracking number is not always available for all shipping methods. If you would like to be able to track your order, please choose a shipping method that offers it. You can also check your order status by logging into the website and going to your account history page.
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Q. When will my credit card be charged?
A. Your credit card will be charged immediately through our secure website or through Paypal, depending on which source of payment you choose.
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Q. Do you offer Layaway?
A. Yes, we offer a 60 day layaway plan on orders over $100. Layaway terms are 1/3 down, 1/3 in 30 days, and 1/3 in 60 days. To make a purchase using our Layaway service, just place your order as you normally would. At checkout, select the payment method
“layaway”. ( After submitting your order, you will be sent a money request for your first payment and again in 30 & 60 days. It is your responsibility to submit your payment within 5 days of receiving your invoice. Unpaid layaways will be cancelled if they become more than 60 days behind in scheduled payments. Unpaid or canceled Layaways will be subject to a 25% non-refundable cancellation and restocking fee. You can also find your outstanding layaway balance by logging into the website and going to your account history page. Here you can make payments before the due date if you wish.
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Q. Do you offer Gift Certificates?
A. Yes we offer them in $10, $25, $50 and $100 increments. We will send them directly to the recipient in a greeting card specific to the occasion or to you to give personally. Just add to your cart in the amounts desired. Please note that certificates are non-transferrable. If you purchase them for someone other than yourself, please let us know the recipient’s name & address in the special instructions section at checkout (unless we are sending the certificate to that person). In order for the recipient to use the certificate, we must set them up as a customer and activate their certificate credit. Certificates expire one year from date of purchase.
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Q. Do you charge a sales tax?
A. No, Oregon does not have a sales tax.
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Q. Do you ship internationally?
A. Yes, we do ship internationally. For an international shipping quote, please email us your full address and the items you want to order to customerservice@theperfectpony.net before placing your order. We will calculate your order with the proper shipping and email you back a shipping quote. Customer is responsible for any additional customs charges, etc. Sorry, but free shipping discount does not apply to International shipping service.
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Q. What information do you collect and how is it used?
A. The Perfect Pony is committed to keeping your personal information private. We never sell, rent, or share your e-mail with any other company. Your phone number and e-mail address are used strictly for the purpose of contacting you about your order if needed. Financial information (like a credit card number and the expiration date) is used for billing purposes and to fill customer's orders only. Please review our Privacy Policy for more information.
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Q. What if my Billing Address and Shipping Address are different?
A. If the 'ship to' address is different than the 'bill to' address, please note that on your order. To avoid order processing delays, please make sure you enter the exact address where your credit card or debit card statement is mailed to.
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Q. Do you have special offers and discounts?
A. The Perfect Pony offers a Customer Rewards Program where our valued customers can receive free or deeply discounted models. For more information, please visit our Customer Reward Programs page for details on all Customer Reward Programs we offer.
Occasionally we will offer other special discounts to our valued customers. If you would like to be notified of future offers, please be sure to register on our website and you'll be the first to receive special discounts, new product info and promotions!
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Q. If I want a Live Show Quality Model, will you hand pick one for me?
A. At The Perfect Pony we know how important it is to have the opportunity to pick the best models to add to your collection or show string. We always strive to provide great looking models, but for those who are looking for Live Show Quality models, we do offer Hand Picking and Visual Inspection service.
Handpicking consists of removing the model from its original box, visually inspecting it to insure live show quality, and repacking in tissue and bubble wrap in original box. We look for authentic coloring, crisp markings and eye details. The cost for this service is $8.00 for each model and is in addition to shipping. It is worth the investment to serious collectors and show exhibitors.
With our Visual Inspection option, we will visually inspect the model to make sure that there are no obvious flaws, rubs, rough seams, etc. but the model is NOT removed from the box so we cannot guarantee what the “box side” looks like. By choosing this option, we cannot ensure a live show quality model, but we will try to ensure that the model has no obvious flaws. When ordering, you can specify what you are looking for in a particular model and we will try to find one that fits your request (i.e. darker or lighter shading, heavier dapples, etc.). The cost for this service is $2.00 for each model.
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Q. Can I reserve an item that is out of stock or not yet released?
A. Yes. We do accept pre-orders for merchandise that is not yet available for sale or for out-of-stock items. If an item is offered for pre-sale, it will indicate that in the description of the product. Pre-sale items will show as backordered items and will be filled as soon as the item is available. Please note however, that your order will not ship until all items are in stock, so please order pre-sale items separately from in-stock items.
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Q. What other Special Services do you offer?
A. In addition to Layaway, Handpicking and Visual Inspection services, we also provide the following special services for our valued customers:
· Gift Wrapping
· Gift Certificates
· Model Consignment
For more information, please visit our Special Services page for details on all services we offer.