CUSTOMER SERVICE
General Information
We carry the complete line of Breyer Model Horses and Accessories at everyday Low Prices. We cater to the hobbyist by providing additional services to ensure quality show models and by offering hobby related information to our customers.
Guarantee
The Perfect Pony offers a "100% Satisfaction Guarantee". If for any reason, you are not satisfied with your order, you can return it for a full refund or replacement (less shipping charges). Your Satisfaction is our #1 Priority. If for any reason you are not happy, please email us immediately so we can help.
10 Reasons to Shop with Us
- It’s easy to shop with us…we accept Mail Orders, Phone Orders, Fax, Email and Internet Orders.
- Paying for your order is easy…we accept Paypal, Credit Cards, Personal Checks and Money Orders.
- We offer the lowest prices on all items.
- We offer fast shipping.
- We inspect each item before shipment.
- We do not charge a Sales Tax.
- We offer not only new models but Vintage, Collectible and Hard-To-Find models as well.
- We offer lots of information on all aspects of the hobby on our website.
- We have convenient hours from 8am to 9pm, 7 days a week.
- We offer a 100% Satisfaction Guarantee!
Your Business is ALWAYS Appreciated!
CONTACT
Our hours of operation are 8am-9pm, Monday-Friday. We have several ways to contact us, however email is the most effective and timely:
Email:
To place an order or put your name on a Wait List for an item: orders@theperfectpony.net
For general information or customer service: customerservice@theperfectpony.net
(503) 689-4491
Mail:
Fax:
(503) 879-6027 - (available MON-FRI only)
Please let us know if you will be sending a fax so we will be aware one is coming through.